Frequently Asked Questions

Is WomanLog a free app?

Yes, WomanLog is free to download and use. The free version includes essential features and shows ads. There is also a paid version with no ads and additional features. Optional subscriptions are available for even more advanced tools.

I have WomanLog Pro and bought a new phone. Why can’t I get the Pro version for free on my new device?

If you change to a new phone on the same platform (for example, Android to Android or iPhone to iPhone), you do not need to buy WomanLog Pro again. Please sign in with the same user ID or account that you used to buy the app from the App Store or Google Play Store. Then you can download the Pro version for free. If you change to a phone on a different platform (for example, Android to iPhone or iPhone to Android), you need to buy the Pro version again. This is because the Apple App Store and Google Play Store are different marketplaces, and purchases cannot be transferred between them.

What do the lightest-colored petals in the fertility forecast mean?

WomanLog predicts ovulation days using data from your previous cycle. Sometimes, extra fertility days appear in the forecast, shown as the lightest-colored petals. These extra days are included because your previous cycle length was different from usual. WomanLog also looks at changes in your cycle length over the past 12 months to adjust the forecast for your next cycle. This is why you may see the lightest-colored petals in your fertility forecast.

Can I change the email address linked to my WomanLog account?

Yes, you can change the email address in your WomanLog account. Please sign in to your WomanLog account in the WomanLog app. In the top right corner, open the “three dots” menu, select Change email, and follow the instructions.

I lost access to the email address linked to my WomanLog account. How can I recover my password?

You can recover your password only if you added a recovery email address before. You can add a recovery email address in the WomanLog account section of the WomanLog app. To do this, open the app, go to the top right corner, tap the “three dots” menu, and follow the instructions. If you did not add a recovery email address, there is no way to recover the password for the old email linked to your WomanLog account.

In the standard mode of the WomanLog app, I cannot change the cycle length. Even if I set it to 28 days, it stays at 25 days. How can I edit the cycle length?

Go to Settings → Cycle & Period Length → Period Forecast in the WomanLog app. There, you will see two options for predicting your period: Standard and Advanced (the default setting). The Advanced option predicts your period based on data from your previous cycles and considers changes in your cycle length over the last 12 months. If you want to set the cycle length manually, switch to the Standard option.

I want to cancel my WomanLog subscription. How can I do that?

We’re sorry, but we do not have control over refunds made through the App Store or Google Play. To cancel or request a refund for a completed payment, please follow the instructions provided by the App Store or Google Play. To cancel future payments for the Intelligent Assistant in the WomanLog app, open the WomanLog app and go to the Home section. Tap the gear icon located near the Intelligent Assistant ON/OFF switch. Then go to page 3/3 of the form and select Manage My Subscriptions. Choose WomanLog, and then tap Cancel.

How can I transfer WomanLog data from the free version to the paid version?

To transfer your data, sign in to the same WomanLog account that you used in the free version. When you install the Pro version, choose Restore data to move your information from the free version to the paid version.

How can I export my data from the WomanLog app into a file?

You can export your data as a PDF file in the Pro version of the WomanLog app. This option is also available for users with an active Intelligent Assistant subscription or a Premium account. To do this, go to the Summary section and select the PDF file option. The file can then be sent to your email.

I installed WomanLog Pro on my Android phone, but the widget is not showing. Why?

The widget does not appear automatically. To add it, press and hold on an empty space on your home screen, then select Add or Widgets (depending on your phone model). From the list of widgets, find and select WomanLog Small or WomanLog Large.

My phone was stolen. I lost my WomanLog data. Can you send my data back?

Sorry, we cannot send your data. For security reasons, WomanLog does not have access to user data. To restore your data, install the WomanLog app on your new phone. Sign in with the same WomanLog account you used before. Your data can be restored if you had backups in your WomanLog account. You can also view your data on our website: go to https://www.womanlog.com/webapp/ and sign in with your WomanLog account.

Can I sync my WomanLog data between devices like my iPhone and iPad?

Yes, you can sync your data across multiple devices using Online Backup and synchronization. To do this, open the WomanLog app, go to Settings → WomanLog Account, sign in with the same WomanLog account, and turn on Online Backup and synchronization on each device.

Can I share my cycle data in the WomanLog app with my partner?

Yes, you can share your data with your partner. In the WomanLog app, tap the Switch Calendars button at the top of the Calendar screen. Then, turn on the Sharing Data option and send an invite to your partner.

How can I access my WomanLog data on my computer?

You can view your WomanLog data in read-only mode on your computer. Go to https://www.womanlog.com/webapp/ and sign in with your WomanLog account.

I forgot my "passcode" for the WomanLog app. How can I reset it?

You can reset your "passcode" only if you have a valid WomanLog account. Use the "Forgot passcode" option and enter the email address linked to your WomanLog account. Please note that, for security and privacy reasons, WomanLog developers cannot help recover your "passcode."

I forgot my "passcode" for the WomanLog app. I did not add an email for recovery and I don’t have a WomanLog account. Can I still get my calendar data?

Unfortunately, in this case, you cannot access your data. Without a recovery email or a WomanLog account, your information is lost. The only option is to uninstall the WomanLog app and start again.

I used the WomanLog app before. How can I delete all my data from the app?

To delete your WomanLog account and all data, open the WomanLog app and sign in to your WomanLog account (go to Settings → WomanLog Account). After signing in, tap the three dots menu in the top right corner and select "Delete Account." You can also find detailed instructions here: https://www.womanlog.com/en/how_to_delete_womanlog_account. More information is available in our Privacy Policy: https://www.womanlog.com/privacy_policy. For additional background, you can read this independent blog about privacy in period-tracking apps: https://eticasfoundation.org/femtech-my-body-my-data-their-rules.

Can I have multiple calendars in the WomanLog app, or add a second calendar?

Yes, you can use more than one calendar in the WomanLog app. Go to Settings → Calendars to add and use multiple calendars.

Does WomanLog share my data?

No, WomanLog never sells, shares, or gives your personal data to any third party. Your information stays completely private and is never used or shared in any way under any circumstances.

How can I transfer my WomanLog data from iOS to Android?

To transfer your data, use your existing WomanLog account from your old device. When you install WomanLog on your new device, choose the "Restore data" option.

How can I purchase the Intelligent Assistant or Premium account in WomanLog?

You can purchase the Intelligent Assistant or Premium account in WomanLog through the App Store for iOS devices, Google Play for Android devices, or directly on our website at www.womanlog.com. All payments are processed securely by the respective platform or our trusted online payment partner. If you purchase through the website, your subscription is linked to your WomanLog account and can be used across devices. Subscription management should be done through the platform where the original purchase was made.

Does WomanLog support multiple languages?

Yes, the WomanLog app supports the user interface in over 30 languages. These include Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English (UK), English (US), Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, and Ukrainian.

Does WomanLog have reminders or push notifications for period, ovulation, or medication?

Yes, WomanLog offers various notifications and reminders, including for menstruation, ovulation, weight, basal body temperature (BBT), multivitamin intake, breast self-exams, contraceptive pill, NuvaRing, contraceptive patch, Depo-Provera injection, and IUD-related reminders.

Can I use WomanLog without creating an account?

Yes, creating a WomanLog account is not mandatory to use the app. However, a WomanLog account is required to access cloud backup features and paid content or premium services.

Is WomanLog suitable for menopause or perimenopause?

Yes, the WomanLog app includes a Menopause mode and a dedicated list of symptoms specifically designed for perimenopause.

Does WomanLog work if I have irregular periods or PCOS?

Yes, WomanLog is designed to be flexible and can be used effectively even if you have irregular periods or conditions like PCOS (Polycystic Ovary Syndrome). You can manually enter cycle data, log symptoms, and adjust settings to better reflect your individual cycle patterns.